Solution Focused Approach

Bucharest 27 June 2019 - 28 June 2019

Trainer: Gabriela Puskas


The ability to solve problems is the required paradigm in everyday life, no matter where we work, and solutions must be fast, economic, and permanent. Our ability to achieve such goals determines our income, but also the amount of free time and financial resources that we allow to invest in leisure activities.

What do we achieve?

Improving solution finding skills will increase the value of the individual as part of a team, increase personal productivity and efficiency, regardless of the field of activity, and - perhaps the most important advantage - make your life easier and more enjoyable.

Target group

  • Middle and / or top-management (regardless of department);
  • Persons in executing positions;
  • Persons whose job involves working directly with the client;
  • Those who have recently taken up a leadership position and need to consolidate their position;
  • Entrepreneurs, consultants, executives from various professional fields and any  person looking to train their emotional self-awareness.

Minimum level of experience for participation in the program: minimum one year experience in working with clients or in team / department leadership.

Course objectives

  • Diversifying the personal portfolio of problem-solving methods;
  • Awareness of the positive use of emotions at individual level to solve conflicts and complex problems;
  • Practicing emotional process management   by means of guiding questions, resulting in their efficiency;
  • Learning the four criteria for an effective negotiation;
  • In-depth understanding of thinking styles;
  • Increasing confidence in your own problem - solving abilities


  1. Emotional dynamics in solving problems;
  2. Impact of emotions on decisions;
  3. When problems become conflicts;
  4. GENERIC Problem-Solving Model;
  5. Cost Benefit Analysis;
  6. IDEAL Problem-Solving Model;
  7. The MasterSolve Model for teams;
  8. "EMERGETICS" Model to Solve Problems
  9. Role Play:  - Win - Win Negotiations  

The course provides participants with applied exercises based on learning scenarios using the experiences of daily life.


Gabriela Puskas is the founder and managing partner of Performance Group, a company specializing in management consulting, coaching, mentoring and services with impact on individual and organizational performance. She has a thorough expertise in areas such as business management, leadership, sales, personality assessment tools, and emotional intelligence. Gabriela holds a PhD in Economics and has a relevant professional experience of over 28 years in the fields of: corporate banking, international franchises, entrepreneurship, project management. Gabriela was formed in the field of coaching in London, followed by a series of professional trainings in NLP, Transactional Analysis, PCM, psychometric assessments (MTQ48 – Mental Toughness Questionnaire and ILM72 – Integrated Leadership Measure) and currently provides coaching for performance to both young managers at the beginning of their career as well as to experienced entrepreneurs.

Duration / Period

The program will last for 14 hours and will take place within 2 days, from 10:00 to 17:00.


The necessary investment for participating to this program is of 700 lei + VAT/person.


At the above fee the following discounts will be granted:

  • 5% for registration and payment until January 6th, 2019;
  • 5% for the registration of at least 2 persons from the same organisation.

The discounts can be cumulated.

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