Online course: LOMA 291 – Improving the Bottom Line: Insurance Company Operations

LOMA 15 July 2019

Trainer: N/A


LOMA 291 — Improving the Bottom Line: Insurance Company Operations is part of the Need 2 Know series, demonstrates how every employee plays a role in ensuring a company’s success. Join employees at Forthright Financial Services, a fictitious company that has established an internal excellence initiative, and experience first-hand how operational efficiency and effectiveness contribute to the company’s bottom line. Along the way, learn how life insurance companies are organized and managed, and about the roles of functional and support units in developing, distributing, issuing, and administering life insurance and annuity products. This highly interactive online course uses an engaging, multi-media approach that includes video, audio, and scenario-based learning. Integrated exams are built right into the course as part of the learning experience, so no separate exam enrollment is required. This course is an important building block to understanding how life insurance companies and other financial services institutions can operate at peak efficiency to ensure solvency, profitability, reputation, and customer loyalty. It will benefit those new to the industry, as well as any employee who has been in a specific function but needs a broader understanding of the “big picture.”

All LOMA courses have been reviewed and updated as appropriate to reflect the DOL Fiduciary Rule.

Language: English

The course is online and can be accessed both from computer and mobile devices.

Target group

Employees of companies from the insurance and financial services industry.

Course objectives

Course Outline Module I: Company Overview Lesson 1: Many Stakeholders, Many Demands Lesson 2: The Great Organizational Pyramid: Unlock Its Mysteries Lesson 3: Risk, Return, and Risk Management 

Module II: Product Administration Lesson 1: Distribution: Getting the Product to the Customer Lesson 2: New Business and Underwriting: Turning Prospects Into Insureds Lesson 3: Customer Service--Serving Customers Effectively Lesson 4: Claims Administration: Paying Out Death Benefits Promptly and Accurately 

Module III: Marketing, Product Development and Compliance Lesson 1: Marketing Lesson 2: Product Development Lesson 3: Legal and Compliance Functions: Doing the Correct Things Correctly 

Module IV: Financial Management Lesson 1: Financial Functions in an Insurance Company Lesson 2: Goals for Financial Management

Duration / Period

10-12 hours, number of lessons: 12 

The displayed period is indicative, being online the course is available at any time.

The course can be completed within 6 months of enrollment.


The necessary investement for this course is of 180 USD+VAT/participant.

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