Improving Communication Abilities

Bucharest 13 June 2019

Trainer: Dan Irimia


A course with direct applicability for effective communication with clients and professional partners as well as for development of competencies regarding giving and receiving all relevant information and including all involved parties in the communication flow. The course highlights confirmed approaches for ensuring clear and constructive communication and also usual mistakes to be avoided in communication. The course addresses both face-to-face communication and phone / email communication.

At the end of the course, the participants will obtain a certificate with 4 credits for continuous professional training.

The course can be accessed only once in the professional training program for the damage assessment specialists.

Target group

  • Claim assessors.
  • All employees involved in direct interaction with customers and professional partners.

Course objectives

  • Supplying the attendants various ways to follow in order to improve communication skills in professional circumstances;
  • Understanding by attendants of the benefits resulting from attitudes and behaviours which allow a good communication in professional circumstances;
  • Development of communication abilities allowing giving and receiving good quality informat


  • Receptivity and relation in communication;
  • Communication styles and how to adapt to different communicating styles;
  • Clarity and constructiveness;
  • Efficient communication by telephone and email;
  • Tips for efficient 


Dan Irimia dezvoltă oamenii și organizațiile având o experiență de vânzător și manager a unor echipe de vânzare în asigurări și peste 12 ani în training, fiind șeful departamentului de training într-o companie de asigurări.

Dan este trainer autorizat ANC, lector autorizat ASF, licențiat POINTS OF YOU – concept unic de coaching și inteligență emoțională.

Crede în dorința și în capacitatea oamenilor de a se autodepăși și în evoluția accelerată prin ghidare și suport. Dan este autorul cărții ”Fii Magicianul Vieții Tale! - O Metodă Inedită Pentru a-ți Construi Brandul Personal.”

Duration / Period

The program will last for 3 hours (4 credits) and will take place on February 18th, 2019 between 14:00-17:00.


The necessary investment for participating to this program is :

  • 180 lei + VAT/person
  • 190.08 lei + VAT/person, including taxes for validation and credit registration.

Fees include: course materials, coffee breaks, participation certificates.


To the above rate is granted a discount of 5% to people who have participated in at least one other module of the ongoing professional training program for specialist in finding damage.

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