Efficient communication skills

Bucharest 07 February 2019

Trainer: Rareș Medrega


Module IV

It’s an interactive and experiential seminar which offers the perfect balance between theory and practice; with immediate applicability on daily professional activities. This training aims to give to the participants a personalized method of efficient communication in their conciliator role.

Target group

SAL-Fin Conciliators

Course objectives

  • Identifiying the way in which emotions influence communication in the situation of conflict mediation.
  • Optimizing the sent messages according to the type of conflict
  • Communication efficiency through adapting to external factors
  • Acquiring the skills needed to develop a personal communication strategy


Assertive Communication – 1 hour

a)      Understanting each part’s need and communicating properly according to needs- theory, roll-play

b)      Their Need- Your Need – Our Need – theory – roll play

c)      Understanting human emotions – theory – exercises 

The right message – 30 minutes

a)      Which is the source of the problem? – theory, roll-play

b)      Strong questions – theory and exercises

c)      RAPID Strategy (Relating –Expectations -Suppositions-Itinerary-Yes- trust)- exercises

Your personal efficient communication method – 1,5 hours

Group experiential exercise – with final debriefing


Rareș Medrega –  Absolvent al Facultății Finanțe-Asigurări, master în Managementul resurselor umane, Rareș a acumulat o experiență de peste 5 ani în vânzări și management în domeniul asigurărilor și peste 10 ani în domeniul training-ului și al consultanței de afaceri. Rareș a fost implicat în numeroase programe de formare și consultanță în domeniul vânzărilor din domenii precum asigurări, banking, IT, comunicații și auto. Dintre clienții relevanți pentru acest proiect, Rareș a livrat programe de pregătire profesională pentru: Allianz-Țiriac Asigurări, BCR Asigurări, Dacia-Renault-Nissan, TeamNet, Lyoness, Ernst&Young, Alpha Bank. Rareș este trainer certificat ANC, LIFO® (www.liforomania.ro), lector ISF (IMA), coach certificat și a susținut până acum peste 1000 de zile de training și consultanță pentru peste 8000 de cursanți.

Duration / Period

The program will last for 3 hours (3 credit points) and will take place on February 7th, 2018 between 14:00-17:00.


The necessary investment for participating to this program is of 150 lei + VAT/person.

The investment for this program is:

  • 150 lei + VAT / participant
  • 157.56 lei + VAT / participant, with the fee for validation and registration of credits included.

Fees include: course materials, participation certificates.



To the above rate is granted a discount of 5% to people who have participated in at least one other module of the ongoing professional training program of non-bank financial consultants.

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