LOMA 08 Iulie 2019
This LOMA course focuses on customer service in the financial services industry – what it entails, what customers expect and deserve, how it is most effectively delivered, and why it is so important. The course describes the many ways great customer service distinguishes a company and enhances its reputation, particularly in terms of customer loyalty and retention of business. Topics include: (a) the nature of exceptional customer service; (b) the various types of financial services customers and common customer service challenges; (c) delivering customer service at the individual and organizational levels; and (d) customer retention and loyalty.
The course can serve as a true eye-opener to new customer service representatives who may be dealing with customers for the first time. It is also appropriate as a refresher for experienced service professionals who want to strengthen their expertise in delivering truly exceptional service.
The course is online and can be accessed both from computer and mobile devices.
Participants in this module will be allocated 1 credit point related to continuous professional training for insurance distributors according to the ASF Norm no.20 / 2018.
The course can only be completed once in the continuous professional training program.
Employees of companies from the insurance and financial services industry.
The displayed period is indicative, being online the course is available at any time.
The course can be completed within 6 months of enrollment.
The necessary investement for this course is of 60 USD+VAT/participant.
The participation fee may be subject to changes based on LOMA policy.