Online course: CX 50 - Impact Cx: The Quest

LOMA 26 Iunie 2019

Trainer: N/A

Detalii

CX 50 – Impact Cx: The Quest is an interactive, decision-based gamified course that helps organizations create a unified customer-first mindset among all employees. It transforms employees into customer advocates who demonstrate empathy and sound judgment in meeting customer needs — and improving the overall customer experience — at key touchpoints in the customer journey.

All LOMA courses have been reviewed and updated as appropriate to reflect the DOL Fiduciary Rule.

Language: English

The course is online can be accessed both from computer and mobile devices.

Participants in this module will be allocated 20 credit points related to continuous professional training for insurance distributors according to the ASF Norm no.20 / 2018.

The course can only be completed once in the continuous professional training program.

Grup țintă

Employees of companies from the insurance and financial services industry.

Obiectivele cursului

Certificate, Customer Experience Essentials: Learners are better able to provide an exceptional customer experience when they have foundational knowledge of an insurer’s products and services, along with a practical understanding of how employees across all areas of an insurance company can positively influence the customer experience. Learners are able to demonstrate their commitment to their organization’s customer experience initiative by attaining the Certificate, Customer Experience Essentials.

Tematica

CX 50 – Impact Cx: The Quest consists of five “missions” or scenarios of increasing difficulty that highlight:

  • Empathy
  • Marketing
  • Journey Mapping
  • Customer Experience Advocacy
  • Customer-Centric Culture

Students assume various roles and situations in which decisions affect the customer’s experience and relationship with the company. Each mission reinforces how customer expectations are changing and incorporates technology-enabled interactions.

Each decision point aligns with LIMRA’s Customer Experience Benchmarking Program’s dimensions of customer experience, including ease of doing business, meets needs, peace of mind, provides value, and meets expectations.

Durata/Perioada

The displayed period is indicative, being online the course is available at any time.

The course can be completed within 6 months of enrollment.

Investiție

The necessary investement for this course is of 106 USD+VAT/participant.

The participation fee may be subject to changes based on LOMA policy.

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